About Family Piano Co

Inspiring Piano Passion

The piano is a uniquely powerful instrument, with its 88 notes covering the full range that you’ll find in an entire orchestra. It’s deeply satisfying to learn as a soloist and a ton of fun when playing with others. The keyboard of the piano is the foundation of Western music theory and learning its secrets unlocks deeper mastery on all other instruments.

Our mission is to support the piano-playing public with high-quality pianos at affordable prices and with our expertise in tuning, repair, concerts, workshops, lessons, emerging technology, and related keyboard services.

We think you should choose Family Piano Co for several key reasons:

     

    Experts First

    Technician owned and operated, our whole business is run by experienced staff who love to respectfully share their knowledge with you throughout the buying process.

    Buy When You're Ready

    We don’t yo-yo our prices for “Weekend Sales” or play other “false urgency games” with you. Our “No Pressure” business model makes piano buying fun and educational, not stressful.

    Lowest Price Upfront

     In the piano industry, we’re doing something almost unheard of – a “No Haggle” business model. This means that we give you the best price upfront, so that no one needs to get confrontational, haggle, or play games.

    Price Match Policy

    We’ve lowered all of our prices, so they are the best you’ll find. But if you do find a better price, we’ll match it – plus you’ll get our unbeatable service and guarantees. Read more about our Price Match Policy.

    Nov 2006 - Family Piano Opens

    Alice Alviani started Family Piano Co with Mark MacLeod, a good friend and experienced Steinway technician. The two of them started with just one showroom and a lot of ambition.

    Oct 2007 - Joplin's Java

    Pretty soon after opening, Alice & Mark realized they needed more room for pianos, a few lesson rooms for local students, a space that could hold 40 or so people for recitals & concerts, AND a tasty reason to get people to visit the business – thus was born Joplin’s Java, a coffee shop inside of Family Piano Co.

    Nov 2010 - Mark Passes

    Mark MacLeod, one of the founders, was living with kidney failure – in fact, Alice was scheduled to donate one of her kidneys to him in December when he passed suddenly, shortly before Thanksgiving in 2010.

    Brendan, Alice’s son, stepped up and would eventually become vice-president.

    March 2014 - Became a Kawai Dealer

    In early 2014, Saphir’s Pianos closed and the owner, Dennis, put in a good word with Kawai, who was skeptical that we would sell enough pianos. Since then, we have won multiple awards from Kawai, including in 2017 a week-long trip through Japan for Brendan for being one of the top salespeople of Kawai throughout North America.

    Jan 2015 - Opened School of Music

    Family Piano Co’s lesson program had been growing since 2007, but we needed more room! When the storefront became available, we built out 5 more teaching rooms and a nice waiting area. With a proper Genesee Street entrance, we also became much easier to find.

    Today, Family Piano Co boasts of over 200 students per week taking lessons at our School of Music.

    Nov 2016 - Riverside Room

    We always wanted a permanent space for having concerts, recitals, workshops, and other exciting events. When the 1,500 square foot space became available, we jumped at the opportunity. We invested in new chairs and equipment to make it a pleasurable experience for all 100+ people it can seat.

    The Best Reviewed Piano Store in Chicagoland

    Our valued clients have given us the most 5-Star Reviews of any piano retailer in the greater Chicagoland area.

    Testimonials

    Real emails, from real customers

    My mom (Pat) had a piano that belonged to my grandmother. The piano was in pretty bad shape but meant the world to my as there were many memories of wonderful times spent around the piano. When I first spoke with Alice she didnt know if she would be able to salvage it. After some hard work done by Alice and the wonderful staff at family piano my mom has her piano back. It looks good as new as plays beautifully. Alice and her staff are so compassionate, honest and hard working!! What wonderful people. Me and my mom cried the day it was delivered!! Thanks to all of you and you will always be HIGHLY recommended!!

    Tiffany V / Pat P, Antioch Il

    When I got home I played my piano and you were right, it was spectacular! When I started to play, both the action and voicing reminded me how the Yamaha was 30 years ago – and I was blown away then! What a great feeling.

    Don C, a happy customer

    We’ve played many clubs in the Chicagoland area and we’re appreciative of all of our jobs but we are unanimous that your venue has been our favorite and most enjoyable place to play since I started this group two years ago.

    Kurt Loeffler, professional musician

    The Packard came in today, and it is absolutely stunning. The work you and Julie did is wonderful; this piano is truly beautiful. Seeing it in my apartment nearly brings tears to my eyes. I never thought that as a student I could ever have the privilege of coming home to a piano. Thank you so much for the kindness and generosity you have shown me. I am extremely grateful.

    Julius, Chicago

    The piano is lovely!! You did a fabulous job, inside and out. I will definitely recommend you to friends & family.

    Miranda F

    The Tech Team

    Alice Alviani

    Alice Alviani

    Owner, President & Technician

    A piano and technician for over 25 years, Alice has worked with pretty much every piano out there. Kind and connected to the community, she loves working to “save every puppy.”

    Julie Dodds

    Julie Dodds

    Shop Manager & Technician

    Originally a customer, Julie has become an expert. She attends all of the conferences, learns all of the things and helps greatly.

    Michael Collin

    Michael Collin

    Field Technician

    Michael Collin joined Family Piano Co about a month after it opened. He quickly and efficiently solves our customers problems, helping their piano sound its best.

    Andrew Warden

    Andrew Warden

    Technician

    Andrew has learned his trade not only from Alice, but his extensive work at Northwestern University and through work with the local Piano Technicians Guild.

    Paul Durand

    Paul Durand

    Electronics Technician

    An experience copier repair specialist, Paul has worked on a wide variety of electronic components for decades. He also loves to play bass with his band.

    Suzie Hernandez

    Suzie Hernandez

    Apprentice

    A hardworker and a quick learner, Suzie helps us prepare the pianos for the showroom floor. 

    Clayton Fulling

    Clayton Fulling

    Tech Assistant

    A great teacher of folk instruments, Clayton cheerfully helps the tech team out with anything they need help with!

    The Office Team

    Brendan Alviani

    Brendan Alviani

    Vice-President - Sales & Marketing

    Alice’s son, Brendan has been helping customers since graduating Vanderbilt University in 2010 with a teaching degree. He loves playing the piano.

    Linda Charboneau

    Linda Charboneau

    Office Manager

    Bringing years of Piano Retail and Management experience from her with Carnes Piano, Linda knows everything and is always right.

    Yasmine Scott

    Yasmine Scott

    Lessons & Events Coordinator

    A player of clarinet & trumpet, Yasmine got her Bachelors in Communications from Millikin and a Master of Arts History from Roosevelt. An experienced event planner, she books events in the Riverside Room.

    Jeni Schellenberg

    Jeni Schellenberg

    Office Assistant

    A great piano & voice teacher, Jeni helps us schedule tunings, make confirmation calls, process paperwork, etc, when she’s not teaching.

    The Teaching Team

    later

    Request An Appointment

    We’d like to block out some time to work one-on-one with you – showing you the differences between our products, answering all of your questions, and making any necessary logistics for a smooth sales experience for you.

    Please note that due to vendor requirements, we cannot discuss prices until you’ve visited our physical location. However, once you do visit, you can can clearly see each piano labeled with our competitive prices.

    Our showroom is open 7 days a week:
    Monday-Thursday: 10:00 to 7:00 pm
    Friday & Saturday:  10:00 to 5:00 pm
    Sunday:                     12:00 to 5:00 pm
    Other times may be available by appointment.

    Appointments aren’t required, but are recommended.