About Family Piano Co

Two figurines dancing on a bronze toy piano over sheet music.

The piano is the backbone of Western music. Learning to play lays a huge foundation for music education, and playing offers tons of benefits.

Pianos should be accessible to everyone. And buying and owning one should be easy.

Family Piano’s mission is to support the piano-playing community with high-quality instruments at affordable prices. We also offer our expertise in tuning and repair, and promote music education through lessons, concerts, workshops, and content.

Why Do Our Customers Love Us?

Technician-Operated

Every piano in our showroom is ready for you to play. And that’s thanks to our tech team.

We have the largest team in the Chicagoland area, and they meticulously service each piano when it arrives, while it’s here, and right before it goes.

Plus, our techs can fine-tune pianos to meet your specific preferences, and they can keep taking care of the piano once it’s moved into your home!

No Pressure Sales

Buying a piano shouldn’t be stressful.

So we don’t use cliché sales tactics just to close deals here. Instead, we keep the buying process simple, focus on education, and try to inspire an appreciation for pianos and their benefits.

By the time you leave our showroom, we guarantee you’ll have a better understanding of pianos — and which is best for your home!

Lowest Prices Guaranteed

We like working with all budgets. So we never yo-yo our prices for “Weekend Sales,” and we don’t like to haggle much either.

Our inventory is priced low and competitively from the beginning. And if you do find a better deal, we’re happy to match it!

Friendly & Knowledgeable Staff

We have staff members from all kinds of music backgrounds. If you need help making a decision, we’re happy to share our collective advice on playing and learning.

And if you’re a beginner, we love giving complete tours to explain the different kinds of pianos too!

Our Support — Forever!

Taking care of your piano and learning to play it can be daunting.

To help, every purchase includes a free tuning, warranty, and free admission to our group class.

We love keeping up with our customers, and we love posting educational content in our blog!

#1 Rated Piano Store in Chicagoland

We’ve gotten the most 5-Star Reviews of any piano retailer in the Chicagoland area. Here are snippets from a few that have given us big smiles.

. . . My son and I started learning how to play the piano during the brunt of the pandemic. During our studies we came to a part where we needed to view how a piano works. I called the store and they were more than happy to have us come and look. . . MIND BLOWN!!

. . . I wasn’t in a position to buy at the time. It is rare though where service is so well at an establishment that you wish you could purchase from them. . .

Rahman W, 6/9/21

⭐⭐⭐⭐⭐ Google (Waukegan)

Family Piano is the best piano shopping experience in Chicagoland.

. . .took the time to ask questions about my projected uses, whether I needed all the bells and whistles, and my experience level and made recommendations that were well within my budget.

Put simply, if you are in the market for a new or used piano (digital or acoustic) then you must visit Family Piano.

Peter B, 5/17/21

⭐⭐⭐⭐⭐ Yelp (Niles)

A hillion jillion thanks to Brendan and Family Piano for helping me put the perfect finishing touch on our new condo.

. . . I walked into the Golf Mill store just to take a look–and less than 3 hours later, Brendan had delivered and set up my new digital Kawai. I’m already in love, and now I feel truly home again.

Karen B, 7/20

⭐⭐⭐⭐⭐ Google (Niles)

. . . I go to school outside of Illinois, but I made the long journey to Waukegan, Illinois, because I heard great things about their customer service.

Everyone who works at Family Piano Company is highly trained and knowledgeable about digital, upright, and grand pianos. They are extremely friendly and go the extra mile to make sure you find the perfect piano for your needs. . . 

Bill H, 4/16/20

? Facebook Recommendation

. . . I shopped around at a half dozen stores before finding Family Piano in Waukegan IL. I felt right at home as soon as I opened the door.

. . . every piano is tuned, polished and regulated. . . often thousands less then the list price at most other piano stores where you’re treated to a used car sales experience. Ugh…

. . . If you’re in the market, you owe it to yourself to take a ride out to Waukegan. . . .

Michael S, 2016

⭐⭐⭐⭐⭐ Google (Waukegan)

. . . when I came back, Brendan remembered my name immediately, and didn’t miss a beat in picking back up on my questions and needs. This personal touch meant a ton to me. . . .

I rarely write reviews on yelp or any other website, but the experience I’ve had at Family Piano Co. from start to finish was extraordinary and I could not NOT shout their praises for anyone looking for a piano who appreciates local, family oriented businesses and old fashioned customer service. . . .

Kyle K, 11/22/14

⭐⭐⭐⭐⭐ Yelp (Waukegan)

Family Piano’s History

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Nov 2006 – Grand Opening

Alice Alviani & Mark McLeod at Family Piano's ribbon cutting, c.2006

After working out of her garage for years, Alice Alviani founded Family Piano with Mark MacLeod, a good friend and experienced Steinway technician. The two of them started with a single showroom and a ton of ambition.

^

Oct 2007 – Joplin’s Java

Concert going on in Joplin's Java in Family Piano's present-day Digital Showroom in Waukegan IL, c2012

Soon after opening, Alice and Mark realized they needed more room for pianos, lesson rooms for students, space to hold concerts and recitals, and a reason to get people to visit the store. So, we expanded next door, and started Joplin’s Java, a coffee shop inside what is now the digital showroom. We ended up closing it in 2013 to focus on being a piano store, but we kept hosting concerts and recitals in the room – and we still use the same nice coffee machines too!

^

Nov 2010 – Mark Passes, New Management Joins

Alice & Mark in Joplin's Java in Family Piano Co Waukegan IL

Mark fought kidney failure for a few years. And while Alice was scheduled to donate one of hers in December 2010, Mark passed suddenly just a few weeks beforehand. Around this time, Alice’s son, Brendan, and our office manager, Linda, joined the team, both eventually becoming vice presidents.

^

March 2014 – Kawai Dealer

Brendan outside Kawai's Hamamatsu factory in Japan, c2017 - Family Piano Co

Saphir’s Pianos was a local Kawai dealer in Wilmette, IL. When they closed, the owner put in a good word for us with Kawai, who were skeptical of us being a successful dealer at the time. Since then, Family Piano has been recognized by Kawai several times. In 2017, Brendan was even invited to their Hamamatsu factory in Japan for being one of their best salespeople in North America.

^

Jan 2015 – School of Music

Daryl Purvis, Family Piano's first music teacher, in a drum lesson with his student in the School of Music, c.2015

After 8 years of hosting lessons, our teachers were in dire need of more space. So when the Genesee Street storefront became available, we moved in and built 5 more studios – plus we became much easier to find! At its height, Family Piano’s School of Music had over a dozen teachers teaching 200+ students weekly. Although the formal program was disbanded in 2020, we still host teachers and rent the studios out!

^

Nov 2016 – Riverside Room 

Grand opening of Family Piano's Riverside Room, c.2016

Setting up chairs and stage equipment for Friday night concerts then taking it all down to sell pianos Saturday morning. . . it was getting cumbersome. It was really apparent that we needed a permanent space. When the room downstairs became available, we invested in new equipment, and opened the Riverside Room, our little dedicated venue.

^

Dec 2019 – Niles Location

Grand opening of Family Piano's second location in the Golf Mill Mall in Niles, IL, c.2019

Alice, Brendan and Linda had been back-and-forth on the idea for a while. But finally in Fall of 2019, we began the process of opening our second location in the Golf Mill Mall. Mostly we wanted to be closer to Chicago and have even more space for pianos. The Niles store doesn’t host events and only has two studios for lessons, but you can find the same staff and quality service there too!

360° Virtual Tour of Waukegan

Click on the top right-hand corner to enter full-screen mode. Then look around for a preview of what our store is like!

School of Music

Digital Showroom

Acoustic Showroom

Riverside Room

Tech Team

Alice Alviani

A piano technician with 25+ years of experience, Alice has worked all kinds of pianos!

Kind and connected, she loves working to promote the music community, and “save every piano puppy.”

alice@familypiano.com

Founder, President, Technician

Tony DelGrosso

Combining his experiences as a service manager, salesperson, and repair technician —  there isn’t much Tony can’t do.

He’s the go-to for setting appointments, and a great support to all our techs.

tony@familypiano.com

Service Manager

Julie Dodds

Originally a customer, Julie has become an amazing technician with superb problem-solving skills.

She holds a masters, attends local conferences, and is one of the best case-workers around.

julie@familypiano.com

Technician

Andrew Warden

Andrew has mastered his trade, not only with help from Alice, but through his extensive tuning work at Northwestern University.

He’s also a dedicated member of the Piano Technicians Guild!

andrew@familypiano.com

Technician

Paul Durand

An experienced repairman and member of the Musical Instrument Technician Association, Paul’s worked on various electronic components for many decades. He also loves to play bass and sing!

paul@familypiano.com

Digital Technician

Antonio Harnden

A more recent addition to the team, Antonio has become a fine technician quite early in his career.

He’s been training to tune pianos since he was 15, and works with — and plays — a variety of instruments!

antonio@familypiano.com

Technician

Susi Hernandez

A hard-worker and quick-learner, Susi helps prepare the pianos for the showroom floor however she can — from cleaning the action thoroughly to touching up the case!

susi@familypiano.com

Apprentice

Office Staff

Brendan Alviani

Alice’s son, Brendan started here soon after graduating from Vanderbilt in 2010 with a teaching degree.

He’s really knowledgeable on the piano industry, and loves to play piano too.

brendan@familypiano.com

Vice President, Sales Manager

Linda Charboneau

Bringing years of management experience from her previous job at Karnes Music, Linda is the brains behind daily operations.

Ask anyone here, and they’ll agree: Linda’s always right!

linda@familypiano.com

Vice President, Office Manager

Max Filkins

Max recently graduated with a Bachelor of Musical Arts with an emphasis in business. He helps customers find the perfect piano for their home, records demos and videos, writes articles, and teaches piano here too!

max@familypiano.com

Sales, Content Creation

Jessica Méndez

A creative multi-media artist with degrees in graphic design and A/V production, Jessica helps with in-house design work, content creation, and branding. She loves playing guitar, ukulele and piano!

jessica@familypiano.com

Content Creation

Drew Guifarro

Drew helps run and maintain our various online channels and loves finding ways to  “streamline systems.”

He recently became a remote worker, but still loves to help the office however possible!

drew@familypiano.com

Marketing, E-commerce

Ask Us Anything!

If you have any questions, comments, or concerns, please don't hesitate to ask! Just submit this form, and we'll return your message promptly.

You can also call us at (847) 775-1988 or email us at info@familypiano.com.

Both our stores are open from 12-6pm, 7 days a week for your convenience too!