About Family Piano Co

Why the Piano? 

Music changes lives, and pianos are the backbone of Western music. A piano is a friend for life, and learning to play opens doors!

Why Customers Love Us

Our mission is to support the piano-playing community with high-quality instruments at affordable prices. We also offer our expertise in tuning and repair, and promote music education!

Family Piano Co management in front of piano showroom

Founder and head tech Alice Alviani (upper left) with vice president Linda Charboneau (right) and president Brendan Alviani (at piano).

Pianos You Can Trust

Every piano in our showroom is in the best condition it can be and backed by a warranty. Our piano technicians tune and service each piano when it arrives, while it’s here, and before it’s delivered to your home.

Stress-Free Shopping

Buying a piano should be fun! So we never get pushy or use sales tactics to “close deals.” Instead, we focus on education. Even if only curious about piano, we’d love to give you a tour and let you play as much as you want!

Worry-Free Ownership

Taking care of your piano can be daunting. That’s why we include a warranty with every purchase, and have a digital technician on-staff. And if you ever have any piano-related questions, advice is just a call away.

Lowest Prices Guaranteed

Every piano in our showroom is clearly labeled with the lowest prices you’ll find in the Chicago area. And if you do find a better price, we’ll match it – and still give you our unbeatable service and guarantees.

Experts You Can Rely On

Since opening in 2006, we’ve become the best-reviewed piano stores in the area. Our staff is full of piano lovers, and we have the largest team of techs in the Midwest. 

Satisfied Families

Pianos for Sale

Years of Tech Experience

Benefits of Piano

3 Reasons to Get a Piano

Get Smart

Learn problem-solving skills. Boost brain development. 

Get Kind

Improve your empathy and emotional intelligence.

Get Happy

Reduce stress and anxiety. Gain a healthy outlet for your emotions.

Family Piano’s History

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Nov 2006 - Grand Opening

Mark and Alice at Family Piano's Ribbon Cutting

After working out of her garage for years, Alice Alviani founded Family Piano with Mark MacLeod, a good friend and experienced Steinway technician.

The two of them started with a single showroom and a ton of ambition.

^

Oct 2007 - Joplin's Java

Concert at Joplin's Java in Family Piano

Alice and Mark quickly realized more space was needed for pianos, lessons, concerts — and customers!

So we opened Joplin’s Java next door, a coffee shop inside what is now Waukegan’s Sunroom. 

While coffee and events were fun, Joplin’s was eventually closed in 2013.

^

Nov 2010 - Mark Passes, New Management Joins

Alice & Mark in Joplin's Java

Mark fought kidney failure for a few years. And while Alice was scheduled to donate one of hers in December 2010, Mark passed suddenly just a few weeks beforehand.

Around this time, Alice’s son, Brendan, and our office manager, Linda, joined the team, both eventually becoming vice presidents.

^

March 2014 - Kawai Dealer

Brendan at Kawai's Hamamatsu Factory in Japan

Saphir’s Pianos was a local Kawai dealer in Wilmette, IL. When they closed, the owner put in a good word for us with Kawai.

Family Piano has been regularly recognized by Kawai since. In 2017, Brendan was even invited to their Hamamatsu factory in Japan for being one of their best salespeople in North America.

^

Jan 2015 - School of Music

Daryl Purvis teaching a Drum Lesson in the School of Music

After 8 years of hosting lessons, our teachers were in dire need of more space.

So when the Genesee Street storefront became available, we moved in and built 5 more studios.

At its height, Family Piano’s School of Music had over a dozen teachers teaching 200+ students weekly.

^

Nov 2016 - Riverside Room

Family Piano's Riverside Room, Concert & Recital Venue

Setting up chairs and stage equipment for Friday night concerts then taking it all down to sell pianos Saturday morning. . . it was getting cumbersome.

When the room downstairs became available, we invested in new equipment, and opened the Riverside Room, our little dedicated venue.

^

Dec 2019 – Niles Location

Grand Opening of Family Piano's Niles Store in the Golf Mill Mall

Alice, Brendan and Linda had been back-and-forth on the idea for a while.

But finally in Fall of 2019, we began the process of opening our second location in the Golf Mill Mall.

We got a lot closer to Chicago and gained even more space for pianos. We kept the same great staff and quality service though! 

^

Sep 2022 – Simplification

Simplification Clearance Sale: If it's not a piano, it must go!

Shortly after closing our venue and School of Music, we decided to make another big shift in priorities.

To focus on being the best piano store possible, we stopped selling other musical instruments and sheet music. Full commitment to piano!

^

Feb 2023 – Management Changes

In early 2023, Alice made the decision to semi-retire and step down from her management role at Family Piano.

Alice’s son Brendan stepped up to the position of President after 13 years of service in the company.

#1 Rated Piano Store in Chicagoland

We’ve gotten the most 5-Star Reviews of any piano retailer in the Chicagoland area. Here are snippets from a few that have given us big smiles.

Five Stars

My son and I started learning how to play the piano during the brunt of the pandemic. During our studies we came to a part where we needed to view how a piano works. I called the store and they were more than happy to have us come and look. . . MIND BLOWN!!

I wasn’t in a position to buy. It is rare though where service is so good that you wish you could.

Rahman W

Five Stars

Family Piano is the best piano shopping experience in Chicagoland.

They took the time to ask questions about my projected uses, whether I needed all the bells and whistles, and my experience level and made recommendations that were well within my budget.

Put simply, if you are in the market for a new or used piano (digital or acoustic) then you must visit Family Piano.

Michael S

Five Stars

I go to school outside of Illinois, but I made the long journey to Waukegan IL, because I heard great things about their customer service.

Everyone who works at Family Piano Company is highly trained and knowledgeable about digital, upright, and grand pianos.

They are extremely friendly and go the extra mile to make sure you find the perfect piano for your needs. 

Bill H

360° Virtual Tour of Waukegan

Click on the top right-hand corner to enter full-screen mode. Then look around for a preview of what our store is like! 

Acoustic Showroom

Digital Showroom

Meet the Team

Hover over our pictures to read a bit about the people behind the pianos!

Brendan is Alice’s son, and he began in the family business in 2010. He’s worked as a barista, sales rep, sales manager and is now the president!

He’s really knowledgeable about the piano industry — and geeky about AI too!

brendan@familypiano.com

Brendan Alviani
President

Bringing years of management experience from her previous job at Karnes Music, Linda is the brains behind daily operations.

Ask anyone here, and they’ll agree: Linda’s always right!

linda@familypiano.com

Linda Charboneau
VP & Office Manager

A piano technician with 25+ years of experience, Alice has worked all kinds of pianos!

Kind and connected, she loves working to promote the music community and hopes to “save every piano puppy.”

alice@familypiano.com

Alice Alviani
Founder & Head Technician

Andrew is in charge of coordinating our tech team.

As an experienced tech himself, he’s good at diagnosing problems and communicating with customers and fellow techs.

He’s also a dedicated member of the Piano Technicians Guild!

andrew@familypiano.com

Andrew Warden
Service Manager

Drew runs our various online channels, and he loves solving problems for the rest of the staff.

He loves talking music, plays guitar, and swears he’ll learn to play piano some day.

drew@familypiano.com

Drew Guifarro
Marketing Manager

Max helps customers find the perfect piano for their home, makes videos, writes articles, and teaches piano too!

He’s a brilliant pianist, and in all the demos he’s recorded for us, he’s never repeated a song twice!

max@familypiano.com

Max Filkins
Sales Manager

Rick is the newest member of the team! He works with customers, and supports the rest of the staff on projects.

He’s an avid musician, and he has a touching tone at a piano. 

rick@familypiano.com

Rick Austin
Sales Associate

Bing Jiang
Technician & Sales Associate

An experienced repairman and member of the Musical Instrument Technician Association, Paul’s worked on various electronic components for many decades. He also loves to play bass and sing!

paul@familypiano.com

Paul Durand
Digital Technician

A hard-worker and quick-learner, Susi helps prepare the pianos for the showroom floor however she can — from cleaning the action thoroughly to touching up the case!

susi@familypiano.com

Susi Hernandez
Apprentice

Antonio became a fine technician quite early in his career.

He’s been training to tune pianos since he was 15, and works with — and plays — a variety of instruments!

antonio@familypiano.com

Antonio Harnden
Technician

Eric used to be a barista during the Joplin’s Java day. After venturing out and picking up some management experience, he rejoined the family business as a dedicated tech.

eric@familypiano.com

Eric Alviani
Technician

Tim Brown
Technician

Terry Teraoka
Apprentice

David Westerdahl
Technician

Come Pick Out Your Piano

Use this form to send a message directly to our inbox. You can ask for an appointment or anything else!

You can also chat with us, call us at (847) 775-1988 or email us at info@familypiano.com.

Our stores in the Golf Mill Mall and in Downtown Waukegan are both open every day from 12pm to 6pm.