Piano Tuning & Related Services

For most pianos, tuning is only the beginning. Unlike with cars, where a “tune-up” takes care of a lot of little things, a piano tuning focuses on correcting the pitch of the 200+ strings.

Beyond that, a technician can do A LOT to improve your playing experience. To keep it simple, we’ve organized our services into how we can make your piano sound better, feel better, and look better, plus other related piano services.

Even if you don’t buy a piano from us, we’re happy to come out and service yours. We have the largest tuning team in the Chicagoland area, and we handle 1,000+ service calls every year. As professionals, we’ll never pressure you to upgrade or buy a piano from us!

All prices here are estimates – the technician doing the work on your piano will determine the final price. However, we work hard to be consistent, fair, and so darn good that you’ll want to recommend us to your friends!

Services for a Better Sounding Piano

Piano Tuning & Pitch Raises – $135/$195

In a tuning, our technician comes out to your home to finely adjust the tension for all 200+ of your piano’s strings, so that each is precisely the correct pitch. We use a combination of tuning-by-ear and specialized technology — the industry best-practice.

Piano tunings from Family Piano cost $135 or $195, depending on the piano’s condition and how long it’s been since its last tuning.

For most players, piano tunings should be scheduled at least annually. However, more discerning pianists will want tunings done at least every 6 months. 

Letting a piano go for multiple years without tuning can cause long-term issues!

How long does a standard tuning take? Typically, a piano tuning takes about an hour and a half, depending on the tuner and the piano’s condition. At Family Piano, we’ll also include 15-25 minutes as necessary to make any minor adjustments too — at no extra cost!

Antonio Tuning Kawai Piano

Piano Voicing – $95 – $150

Voicing involves adjusting the piano’s hammers to subtly alter tone, usually making it brighter or warmer. It won’t turn a Yamaha into a Bösendorfer, but it will round out any inconsistencies between notes or harsh sounds and generally customize the sound.

Voicing a piano will run about $95 – $150, following a fine tuning and hammer shaping. Any additional regulation is extra.

Call (847) 775-1988 to Chat With Our Team Today!


 My mom (Pat) had a piano that belonged to my grandmother. The piano was in pretty bad shape but meant the world to my as there were many memories of wonderful times spent around the piano. When I first spoke with Alice she didn’t know if she would be able to salvage it. After some hard work done by Alice and the wonderful staff at family piano my mom has her piano back. It looks good as new as plays beautifully. Alice and her staff are so compassionate, honest and hard working!! What wonderful people. Me and my mom cried the day it was delivered!! Thanks to all of you and you will always be HIGHLY recommended!!

Tiffany V & Pat P

I am highly satisfied with the tuning and repair I received for my very old piano. The technician was friendly, engaged, and knowledgeable and I could tell he loved pianos. I was very comfortable having him do the work, and the piano is in great shape months later!

Donna I

My husband and I recently bought a c1940s Baldwin piano at an estate sale. We’d heard so many good things from our music friends about Family Piano Co. We absolutely loved the woman, Julie, who tuned our piano!! She was knowledgeable, professional and really a sweetheart. She did not rush, even though we were probably the last appointment of the day. She answered our many questions, and volunteered some interesting facts about our piano. Thank you for sending her!

Melanie H

My piano now looks and plays beautifully.  Thank you! What a special place you have earned in my heart.  I truly appreciate your hard work and help to make this happen.

Allison F

Paul did a fantastic job on restoring my bass guitar. It looks really great, and plays wonderfully now.

R. B.

Regulation for a Better Feeling Piano

As you can see below, a piano’s action is complicated — and each individual part is necessary to giving pianists the best possible control and expressiveness.

In a full regulation, we’ll adjust 60-80 parts for all 88 of the piano’s keys to make it as responsive and precise as possible. Regulation can be a time-consuming and skilled process, requiring a wide range of tools, supplies and technical knowledge. 

Sketch of a grand piano's action with the Family Piano Co logo on the top right.

Individual Regulation Jobs – $95/hr

These are just few of the items on our 30-point refurbishing checklist which we put all the pianos in our shop through. Our technician can also perform these jobs on your piano, to fix specific problems you’re experiencing. Just give us a call and explain the issue, and we’ll come up with the best solution!

  • Clean & Vacuum Inside
  • Level Key Height
  • Adjust Friction as Needed
  • Damper Adjustments
  • Set Blow Distance
  • Adjust Key Dip
  • Adjust Lost Motion
  • Pedal Adjustments
  • Shape Hammers
  • Polish Keypins


All Day Piano Spa – $499

Our Shop Manager, Julie Dodds, will spend 7 hours at your home, doing the “best of” items on our full regulation checklist. We guarantee it’ll make a huge difference — and your piano will thank you!

Our piano spa is perfect for situations where the piano hasn’t been serviced in over 5-10 years — especially if you’re just getting the piano now. This unique service is the most cost-effective way of getting your piano to the best condition it can be in, and it’s tailored completely to your needs. 

Just $499 for what would regularly be $700 — plus a small mileage fee. Will include tuning if it hasn’t been done recently!

Alice Alviani, owner of Family Piano, regulating a piano's action in the showroom.
Julie Dodds regulating a grand piano's action in Family Piano Co

Cosmetic Repairs for a Better Looking Piano

Julie Dodds, our Shop Manager, is one of the best piano case repair people in the Midwest (in our humble opinion). Not only does she have an art degree, she has taken a wide variety of specialty classes on specific finishes, including working with polyster finishes, which is the “shiny finish” on most new pianos nowadays.

She makes sure that every piano we sell looks as good as it can (typically, customers think the pianos look brand new!)

We don’t promise miracles, but we can promise substantial improvement for a very reasonable rate – $95 per hour. Typically 1-3 “owies” takes 1-2 hours and a full case make-over takes 2-8 hours, depending. We don’t do a full refinish, which involves stripping all the finish off and re-doing the many layers of finish to make it look brand new.

Cosmetic Repairs

  • 1-3 Small Chips or Scratches – $95 – $190
  • Full-Case Make-Over – $225+, depending

Bench Improvements

  • Repairing a Bench –  $95 per hour
  • New Padded Benchtop – $150 – $225+
  • Tie-on Bench Covers – $40 – $80
  • New Bench – $200+

New Keytops

New set of white plastic keytops, grand or upright. $300 + mileage. We typically need to remove the keys for a few days, since it’s a pretty time-consuming project that is more efficient at our workshop.

Close-up of a polished ebony piano's chip.
Close-up of a walnut piano's chip.

The Tech Team

Alice Alviani

Alice Alviani

Owner, President & Technician

A piano technician with over 25 years of experience, Alice has worked with pretty much every kind of piano. Kind and connected, she loves working to promote the music community, and “save every piano puppy.”

Julie Dodds

Julie Dodds

Shop Manager & Technician

Originally just a customer, Julie has become simply an amazing technician with superb problem-solving skills. She holds an art degree, attends all of the local conferences, and is one of the best case-workers in the Midwest.

Andrew Warden

Andrew Warden


Andrew has mastered his trade, not only with help from Alice, but through his extensive tuning work at Northwestern University. He is also a very diligent and dedicated associate member of the local Piano Technicians Guild.

Paul Durand

Paul Durand

Electronics Technician

A very experienced copier repair specialist, and also a member of the Musical Instrument Technician Association, Paul has worked on a far and wide variety of electronic components for many decades. He also loves to play bass!

Susie Hernandez

Susie Hernandez


A hardworker and a quick learner, Suzie helps us prepare the pianos for the showroom floor however she can.

Antonio Harnden

Antonio Harnden


Antonio is the newest member of the tech team and a diligently aspiring technician. He’s been training to tune pianos since he was 15, and works with — and plays — a variety of instruments!

Digital Piano Repair

There have been a stunning number of digital piano and keyboard models over the years, all a little bit different from each other (which makes getting parts and technical manuals challenging, to say the least!). Overall, they’ve collectively gotten better and better over the years, with fewer maintenance and repair problems. Yet, when there’s a sticky key, or a couple buttons don’t work, these digital pianos have gotten more and more complicated to take apart. So often times, in order to properly diagnose and quote an accurate repair estimate, we need to spend most of an hour taking an instrument apart. Typically, it’s most economical to fix all the issues we find at the same time, rather than putting it together and taking it apart later.

Our Electronics Technician, Paul Durand, has decades of experience professionally working on a wide range of electronics, including copiers, amps, and now within the last few years, digital pianos. Working with the rest of our piano tech team, he has solved some impressively complicated problems for our clients and made sure each and everyone has been satisfied with his work. Below are his prices and makes he’s authorized to do work for although do note each case is handled by his discretion!

In-Store Estimate Fee

  • $35 if you bring it to us
  • 100% is applied to final repair bill

In-Home Rates

  • $120 / 1st hour,  $60 / each additional hour 
  • Mileage charge depending on location ($5 – $20 / mile traveled) 
  • Parts are additional charge

Authorized Service For

  • Kawai
  • Casio
  • Yamaha (including Clavinova)
  • Roland
  • *Can service others, just takes a little longer to get parts, manuals, etc.

Acoustic Pianos With Electronics

The Kawai K-200 ATX3 is the latest generation of Kawai AnyTime silent pianos – the pianos you can play anytime without disturbing anyone. As Brendan demonstrates in the video, they are equipped with an acoustic muting feature, and with a digital interface and features for a flexible and engaging playing experience!

Did you know that we can essentially install headphone jacks on an acoustic piano that currently doesn’t have a lick of electronic components, so that only the player can hear it? Basically, we install a bar that can be switched into place, so it blocks the hammers from quite striking the string, preventing any noise. Then, we install a sensor under each and every key, which connects to slim computer unit under the keys, which has the power of a high-end digital. Finally, you can just plug in headphones! Ta-da!

Rather than plug the sensors into headphones, you can also plug them into external speakers, which can supplement and augment the sound of your totally acoustic piano. This combination of acoustic + digital sound is amazing!

We can install a number of similar products from different manufacturers, so contact us for details. Pricing for labor and parts typically runs about $2,400, depending on final configuration, less if it’s bundled with a piano purchased from us at time of sale.


This was a really fun project we did for one of our clients. He loved to fiddle with the latest technology and his new wife wanted a beautiful piano for their new home that would match all of their new furniture. So we found a piano in our storage that internally was pretty dead, but otherwise looked nice. We removed all the strings and the cast-iron plate, to make it as light as a desk and enough of the wood, so the slab-style stage piano could easily slide into the front. He runs the sound through some nice monitor speakers.

If you’re interested in converting a piano (either one that you own or would like to pick one from us), please contact us to discuss a custom project like this.

Other Piano Products & Services

Piano Benches

We work with a variety of suppliers, including benchworld.com, to get you the best matching piano bench at the best prices. Due to wholesale pricing, we can typically sell a bench to you for less than what’s listed on their sites.

Piano Lamps

We are a proudly certified House of Troy vendor, and offer very competitive pricing on piano lamps of all types and tastes. Please note that we only stock a limited amount of lamps in-store due to the very wide selection of styles available.

“Slow Close” Fallboard Mechanisms

Ideally, your piano came with a “slow close” mechanism, to prevent the key cover from slamming on anyone’s hands. If this is a frequent problem, there are even some decent products on Amazon that you can install yourself!


This is a specialized humidifer / dehumidifer built specifically for your piano to increase tuning stability, especially for pianos with fluctuating temperature and humidity issues, like in churches and institutions. 

Player Piano Systems

Give us a call if you’re interested in a piano that plays itself. We can discuss the differences between the major systems (PianoDisc, QRS, Disklavier, etc.), and help you work either with us, or with the company that best fits your needs.

“Slow Close” Grand Lid Mechanisms

Would you like to be able to close your grand lid with just one finger? With this Lid Assist system, you can! This standard feature on Hailun grands can be installed on most other grand pianos. Call for more details!

Silent Piano Systems

Related to player pianos, and often installed in conjunction with a player system, these sophisticated “silent piano” systems allow you to play a totally acoustic piano silently with headphones! Furthermore, you can even install one with abilities to augment your acoustic piano’s sound with external speakers. 

Quieting Kits

On most upright pianos, we can install a switch to flip a piece of felt between the hammers and the strings, reducing the volume by about 50%. Typically runs about $250 for parts & labor, so significantly more affordable than an entire “silent piano” installation. Grands require a different, more extensive product.

Major Rebuilding / Refinishing

Although Family Piano boasts a very experienced and well-trained team of technicians, we do not rebuild pianos. If you want to replace a soundboard and/or take on other extensive projects, we can make recommendations to companies that specialize in this, based on your piano, needs, location, timeline, and budget.

Piano Moving

We exclusively use and recommend Kevin’s Piano Moving.  Often you’ll need to leave a voicemail (they’re out moving a lot!), but they’ll take good care of you!

Selling Your Piano

Occasionally, we can accept certain pianos as donations, or even purchase them from you ourselves! Visit our Piano Selling Page for more information.


Since they are pretty different on the inside than pianos, we do not deal in organs. However, we can recommend the right professional for you.