Family Piano Co’s Warranty

The Family Piano Warranty applies to all of our standard refurbished acoustic pianos. FPC warrants that if any aforementioned piano it sold is found, upon authorized inspection, to have a defect in materials or workmanship during the warranty period, Family Piano Co will supply necessary parts and labor at no charge to the customer. This applies to a period of either three or five years (depending on the piano) from the delivery date, within a reasonable time of being alerted of the problem.

This warranty service is available to the original owner only, and is not transferable to subsequent owners. 

The Family Piano warranty does not apply to normal maintenance such as tuning, voicing, regulation, and the repair of normal wear, string replacement, and electronic devices. Furthermore, this warranty does not apply to damage caused by abnormal strain, misuse, abuse, neglect, negligence, exposure to environmental conditions, such as extremes in light, temperature or humidity, an act of God, improper service or modifications.

The manufacturer’s warranty, if still in effect, supersedes this warranty, but Family Piano would work with the manufacturer towards the customer’s satisfaction.  If manufacturer’s warranty could be in effect, we reserve the right to investigate if the manufacturer will cover any parts or labor before beginning any work on the piano.

This warranty only covers labor if it was performed by Family Piano Co employees or outside technicians authorized by Family Piano Co.

Installations of any add-on player system, digital enhancement system, humidity control system or similar products does not void this piano warranty if installed by a party authorized by Family Piano Co. However, all add-on products are warrantied by the manufacturer only.

The warranty is void if the serial number has been modified, defaced, or destroyed.

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.  Under no circumstances will Family Piano Co be liable for any loss or damage, direct, consequential, accidental or incidental, arising from the use of, or inability to use, the warrantied piano unless deemed otherwise by state law.

In any case, please be prepared to provide a detailed explanation of the problem or issue in question to obtain a Family Piano warranty service.